Every email, to the right person.
Ravenclerk reads every email that arrives in your shared inbox, understands what it's about and sends it to the right person or team in moments. Less time sorting, faster replies, and nothing left sitting unread.
Works behind the inbox you already have, on your own Microsoft 365. Nothing changes for the people who email you.
Built for busy shared inboxes
The engine is the same. The categories and rules are set up for the way your organisation works.
Sales, support and accounts, sorted before anyone opens them
For UK SMEs and mid-size firms running info@, sales@, support@ or accounts@ inboxes.
- New enquiries sent straight to the right salesperson
- Support requests passed to your helpdesk or a specialist
- Invoices and statements sent to accounts
- Urgent emails and key customers brought to the top
One office inbox, with every email sent to the right member of staff
For primary and secondary schools and multi-academy trusts in England.
- Absence and attendance messages to your attendance officer
- Admissions, SEND, trips and payments to the right staff
- Parents' questions answered sooner, by the right person
- Built around how a school office really works
Less sorting. Quicker replies. Nothing missed.
A shared inbox works best when every email has an owner from the moment it arrives.
Hours back for your team
Nobody has to read every email just to decide who it's for. Ravenclerk does the first read and the forwarding, so staff spend their time on the replies.
Faster replies
Emails reach the person who can answer them within moments of arriving, rather than waiting until someone gets round to the inbox.
Nothing missed
Every email is sorted and logged. Anything Ravenclerk isn't sure about goes to a review queue, and cover rules stop emails waiting for someone who's away.
Three steps, and your team keeps control
Ravenclerk connects to a shared mailbox you already use. Customers, parents and suppliers keep emailing the same address.
Connect your mailbox
Your IT administrator approves Ravenclerk in Microsoft 365 and limits it to the shared mailboxes you choose. Your mail stays in your own tenant.
Read and understand
Ravenclerk reads each new email in full and works out what it's about, how urgent it is and how confident it is in that decision.
Sent to the right person
The email is forwarded according to your rules, to a person, a team or another system. Anything unclear goes to a review queue for a person to decide.
Set it up the way your organisation works
Ravenclerk starts with a ready-made template for businesses or schools. You can then change almost everything.
Your own categories
Add, rename or switch off categories, and describe each one in plain English with a few examples. Ravenclerk uses your descriptions to decide.
Rules you control
Route by category, sender, domain, keyword, attachment or time of day. Send to a person, a team, or another system's email address. Change rules at any time.
Confidence thresholds
Decide how sure Ravenclerk must be before it forwards on its own. Anything below the bar goes to the review queue instead.
Priorities and key contacts
Choose what counts as urgent and who your important senders are, so those emails rise to the top. Sensitive emails can be flagged for a named person.
Cover and rotas
Redirect a route when someone is on leave or off sick, so nothing waits in an empty inbox.
Review queue and log
People make the final call on anything unclear. Every decision and settings change is recorded, so you can see why an email went where it did.
Ravenclerk is in pilot. Some of these options are being built with our first pilot organisations. We'll be clear about what's live today when we speak.
Works with the Microsoft 365 you already have
No new inbox to learn. Your team keeps working in Outlook, or in the tools they already use.
Microsoft 365
Connects to your Exchange Online shared mailboxes, limited to the mailboxes you choose. Staff keep using Outlook as normal.
Your other tools
Forward to the email addresses your helpdesk, CRM, accounts software or school systems already provide, with the category attached.
Google Workspace
Gmail support is on our roadmap. If you use Google Workspace, tell us and we'll keep you posted.
Built with UK GDPR in mind
Your mail stays in your Microsoft 365 tenant. Email content is processed in memory rather than stored, your emails aren't used to train AI models, and pilot organisations receive a Data Processing Agreement for their DPO. Read our privacy notice.
Help shape Ravenclerk
We're working with a small number of UK businesses and schools to shape Ravenclerk. Pilot organisations get:
- Hands-on help connecting Microsoft 365 and setting up categories and rules
- A Data Processing Agreement and DPIA template for your DPO
- A direct line to the person building the product
- A say in what we build next
Pricing is per mailbox, not per user, and is agreed with each pilot organisation. Get in touch to talk it through.
Common questions
Do we have to change inbox or helpdesk?
No. Ravenclerk works behind your existing shared mailbox and forwards emails to people, teams or other systems' email addresses. Your team keeps working in Outlook or your current helpdesk.
How long does it take to set up?
We start from a ready-made template for businesses or schools, adjust the categories and rules with you, and run it in review-only mode first so you can check its decisions before anything is forwarded automatically.
Can we change the categories later?
Yes. Categories, rules and thresholds can be changed whenever your teams, products or staff change.
What if the AI gets it wrong?
If Ravenclerk isn't confident, the email goes to a review queue for a person to decide, rather than being guessed. Every decision is logged so you can see what happened and adjust your rules.
Does it reply to people automatically?
Not by default. Ravenclerk is built to route emails. Any acknowledgement messages use only wording you have approved.
Do we need Microsoft 365?
Yes, for now. Google Workspace support is coming soon, so let us know if you'd like it.
See Ravenclerk with your own inbox in mind
Tell us a little about your organisation and the inbox you'd like help with. We'll arrange a short call and a demo using sample emails.
Email hello@ravenclerk.comUseful to include
- Your organisation and your role
- Whether you're a business, school or trust
- Which shared inboxes you'd like help with
- Roughly how many emails they receive a day
Please don't send us real emails or personal data at this stage. We'll arrange a short call and a demo with sample data.